When a mechanical issue causes a delay during an auto transport, a company like AAS LLC USA will typically handle it in a way that prioritizes communication and a quick resolution while operating within the standard practices of the industry.

Here’s a breakdown of how a company’s policy on this type of delay generally works:

1. Carrier Liability and Responsibility

• Carrier’s Duty to Repair: When a carrier’s truck breaks down, it is the carrier’s responsibility to handle the mechanical issue and get the truck back on the road. They are expected to have a plan in place for such events, which may include roadside assistance or towing to a repair shop.
• No Financial Compensation for Delays: While the carrier is responsible for the repair, neither they nor the auto transport broker (like AAS LLC USA) will typically provide financial compensation to the client for the delay itself. This is a standard industry policy. The shipping agreement, or Bill of Lading, usually outlines that delivery times are estimates and delays due to mechanical issues are not grounds for a refund.

2. Communication and Updates

• Immediate Notification: A professional transport company will immediately inform the client about the delay and the reason for it. They will provide an updated estimated time of arrival (ETA) as soon as the carrier has a clear timeline for the repair.
• Ongoing Communication: The company’s logistics team will stay in constant contact with the carrier to monitor the progress of the repair and relay new information to the client as it becomes available.

3. Alternative Solutions

• Finding a Replacement Carrier: In some cases, if the repair is expected to be a long process (e.g., several days), the company may attempt to find another carrier to take over the shipment. This is often more feasible for popular routes where there are many carriers available. However, this is not a guarantee and can sometimes lead to further delays as the vehicle would need to be transferred to the new carrier.
• Expedited Service: If the client’s needs are urgent, they may be offered the option to pay an additional fee for a new expedited service. This would ensure the vehicle is prioritized for the next available carrier, though the original delay would not be compensated.

In summary, a mechanical delay is considered an “unforeseen circumstance” that is not the fault of the client, the broker, or the carrier in a malicious way. The policy is centered on transparency and a commitment to completing the delivery as safely and efficiently as possible, but without financial liability for the lost time.